Broadband
Broadband services from Andrews & Arnold Ltd are aimed at the technical and professional customer. We cater for home users right up to large corporate users. Most of our customers are reasonably technical or purchase via an IT consultant/dealer. The services we offer are not the fast food of broadband - we have a range of specialist options including blocks of IP addresses at no extra cost, reverse DNS delegation, IPv6 services, bonded lines with fast fallback, and much more. We also pride ourselves in having technically competent support staff based in our UK offices.
We'll fix your line even if you are with another ISP!
If you are migrating your service to us, even though you know you have a problem with your line, we'll take on the fault. We'll tackle the problem and get it fixed within one month. If we don't then you can migrate away and owe us nothing for your migration to us and your service charges for that month. Details.
High availability business service
We can provide a high availability broadband solution by using a line over BTs infrastructure and a line over BE infrastructure. more.
FREE UK Domain with broadband
We include a free UK domain, along with DNS, webspace and light usage email, with your broadband service. Details and terms.
As fast as we can
Our broadband services are provided using ADSL2+ were possible which allows up to 24Mb/s downlink and up to around 1Mb/s uplink. When not possible we provide using ADSL1 which allows up to 8.128Mb/s downlink and up to 448Kb/s uplink (832Kb/s with the premium option). These speeds are the maximum line rate and depend on the line length and quality. The availability checker can give an indication of likely downlink speed. We upgrade ADSL1 lines to ADSL2+ as part of our 21st Century Network upgrade programme. This is free of charge, although you can pay a small fee to upgrade sooner if your exchange is ready. Note that we are now offering FTTC where available, with speeds up to 40Mb/s down and 10Mb/s up. Details
Tariff choice
All of our broadband services have a usage based tariff. You choose how many units per month in advance and can change from month to month if you wish. Using too little or too much is carried over to the next month within limits and using way too much means excess usage charges. The amount of usage you get for each unit depends on the time of day and what type of line you have. Only download counts, not upload. A unit is at least one gigabyte (GB) of peak download. Your usage does not have to be whole units at certain times, you can use some of a unit during the day and some in the evening, etc. Daytime usage is 9am to 6pm Monday to Friday and uses units the fastest. How it works Changing tariff New rates from April
Quality service for business and for fun
The quality of our service is paramount and we work to ensure that our links to BT are not over-contended and can run with low latency. This is important for business customers, but home users appreciate it too, especially low latency for game players. If you like to play, some of our customers are Alliance on Thunderhorn in WoW and we have an AAISP guild.
From as little as £0.99.
For our ADSL services using BT back-haul there is no minimum term, just 30 days notice, and the normal install price is £49.95. If you are migrating from an existing provider (non LLU) to one of our BT back-haul ADSL services then the price is only £0.99.
Direct Debit, or not...
We accept payment by Direct Debit or internet banking (BACS or fast payments). There is no difference in price. Customers paying less than £20 a month have to pay by Direct Debit. All other tariffs can be paid by Direct Debit, internet banking or even cheque. We even let you pick a preferred day in the month for your DD payment.
